Customer Support

Hire policy

EMR Australia offers Australian residents the option to hire various meters. The following terms and conditions apply to meter hire:

Hire period is for seven days from the date on which the equipment is received. It is deemed to be received when it reaches the address or post office box of the hirer.

EMR Australia PL inspects equipment for condition before sending it to the hirer and packages it carefully for transportation by post.

The hirer agrees to take good care of the equipment during the hire period and not to allow the equipment to be used by anyone outside his or her immediate family.

The hirer agrees to return the equipment on or before the required date or to pay the necessary late fee. Late fees are calculated at $10 a day for one meter; $20 a day for 2 meters and $25 a day for 3 meters. These fees may be billed directly to the hirer’s credit card. If the hirer fails to return the meter(s) within one month, he or she will be charged for the full cost of the meter(s) and a $20 administration fee.

The hirer agrees to return the equipment to EMR Australia PL in good condition. If equipment is returned in a damaged state, EMR Australia PL has the right to charge the hirer for the replacement cost of the equipment.

The hirer further agrees to return the meters carefully packaged for transportation by the postage method indicated in the kit.

Should the hired equipment hired require repair during the hire period, the hirer agrees to contact EMR Australia PL and not to undertake any repairs him- or herself. EMR Australia PL will organise the repair or replacement of the equipment.

The hirer may return DE2 filters included in the deTekta hire package if they are in as-new condition, suitable for resale. If the DE2 filters or their packaging are damaged in any way, the hirer agrees to pay the purchase price for the filter(s).

EMR Australia PL’s meters may have some degree of inaccuracy and are intended to provide guidance of exposure levels. They are not to be used for medical, legal, certification or similar purposes.

The hirer accepts complete responsibility for any injury or loss resulting from the use of the equipment and agrees to indemnity EMR Australia against all claims relating to such injury or loss.

How to Contact Us

To Contact Us By Phone, Email or Mail:

We are available to assist you five days a week from 9am to 5pm (Australian Eastern Time Zone). Feel free to call us or email us.

Australian Customers:
Call us: (02) 9576 1772

International Customers:
Call us: 011 612 9576 1772

Address for Returns:
EMR Australia
PO Box 347, Sylvania Southgate NSW 2224

Email Inquiries:
contact@emraustralia.com.au

Payment and Pricing

Prices

All prices listed are in Australian dollars and include GST, unless otherwise indicated.

Types of Accepted Payment

EMR Australia PL accepts payment by direct deposit, Visa, Mastercard and Paypal.

No surcharges apply.

Returns

If you are not satisfied with your purchase, you can contact us to discuss replacement or refund. Refunds are subject to the following conditions:

Postage costs are not refundable.

Goods must be returned in as-new condition, with all inclusions and suitable for resale.

They must be carefully packaged to avoid damage by post. Goods damaged by post may not be eligible for refund.

The refund amount will exclude the cost of return postage and handling.

Returns are subject to a 15% restocking fee.

BlocSocks and Tubez headsets must be returned unopened.

Cut goods – including fabric and window film – and shielding paint are not eligible for refund.

For hygienic reasons, shielding clothing cannot be refunded.

Our meters are sold with a one or two-year guarantee – see product details for more clarification. If meters develop faults in the guarantee period, they can be returned to us for repair. However, this warranty does not extend to problems that are the result of mistreatment of the equipment.

Security and Privacy

EMR Australia values your security and privacy!

The personal information we collect from you – such as name, phone, address and email address - is for business purposes only and is kept safe and confidential. We assure you, we do not make this information available to any third party.

To ensure the safety of our online customer data, our website is certified Level 1 PCI DSS compliant. Our software provider Business Catalyst has implemented a large variety of security mechanisms, such as AAA (Authentication, Authorization, and Access Control), attack detection and annihilation mechanisms, encryption of sensitive data, firewalls, anti-virus, etc. All cardholder data specific mechanisms, environments, policies, procedures, etc. have been audited for security compliance by an accredited 3rd party investigator. Moreover, the Business Catalyst code and environments are regularly tested for security holes both manually and using various 3rd party penetration software. A multitude of security standards are considered and followed. 

To ensure the safety of credit card details, we process credit card payments through a secure Commonwealth Bank merchant facility. Details about how the Bank ensures the safety of these details can be found at: https://www.commbank.com.au/blog/protecting-customer-cardholder-data.html

We do not store credit card details on our servers. 

For more information on our Privacy Policy please click here. 

Shipping

Our packages are sent Monday through Friday via Australia Post or through a carrier for our shielding paints. The shipping methods we most commonly use are signature-required and express post. For each order sent using these methods, we email you with Australia Post tracking details.

Shipping costs are calculated at checkout, based on your order and your postcode.

We aim to forward orders within one business day after receipt of order, but this will depend on product availability.

Delivery is generally within one to five business days after posting, depending on your address. 

In the case of our hire meters, these are only available in Australia, and delivery will depend on availability.